Archive for the ‘hiring’ Category

Tuesday, October 23rd, 2012

Hiring: Customer support for LibraryThing for Libraries

LibraryThing is hiring again—a relatively junior full-time position, with room to grow. We’re looking for someone smart and organized to help out with the customer support side of LibraryThing for Libraries. The basic job is providing technical support to libraries using our products, but there’s also room to be doing smaller projects as well, such as performing QA testing on new features, creating informational screencasts, writing help and FAQ pages, and more.

  • Provide technical support to libraries using LibraryThing for Libraries and Library Anywhere (our mobile product)–help them through the installation process and answer questions
  • Conduct QA testing
  • Create how-to and marketing screencasts
  • Conduct informational webinars
  • Possibly attend trade shows
  • Learn whatever we need you to learn
  • Think creatively and suggest improvements
  • Whatever else is needed. We are still a startup so all “duties” are fluid.
You must be:
  • Organized as all get-out
  • Able to write quickly and well
  • Able to juggle multiple tasks efficiently and with humor
  • Extremely comfortable with computers
  • Able to work independently and communicate effectively with both customers and co-workers (over email, phone, and Skype)
We’d appreciate, but don’t require:
  • A Library or Information Sciences Degree
  • Experience in libraries or library “industry”
  • Customer-service or sales experience
  • Some technical skills (HTML, CSS, MySQL, etc.)
  • Mac user and lover
  • Love of cheese
Though LibraryThing is a somewhat virtual company, Boston, Massachusetts or Portland, Maine area are preferred for this position. If we get enough applications we may not look at others—no offense.
Salary plus gold-plated health and dental insurance. We require hard work, but we are flexible about hours.
How to apply:
Email and resume is good. Don’t send a separate cover letter. In your email, please go through the bullets above, explaining briefly how they do or don’t fit you. We will accept applications through November 7th.
Send emails to Abby:

Labels: employment, hiring, jobs